Local & International Shipping

DISCOUNT CODES - HOW TO USE

If you have a valid discount code for a particular offer, please enter the code, and click the "Apply" button so that your cart is updated to reflect the discount. Please apply discount codes before using Express Checkout or Proceeding with payment.

PAYMENT METHODS

• We accept payments by Visa, Amex, Diners Club, Mastercard, Discover, Apple Pay, PayPal, Atome (0% interest over 3 instalments) or Grab PayLater
• Payment options can be found in the Payment window, after entering your customer information and shipping details.
• By clicking "Credit Card", customers can checkout using Visa, Amex, Diners Club, Mastercard and Discover credit cards or Apple Pay. These payments are processed by Checkout.
• By clicking "PayPal", customers can checkout using either a PayPal account or simply pay using a Visa, Amex, Mastercard, Discover or UnionPay card, without needing a PayPal account (simply click the "Pay by Credit or Debit Card" button)
• By clicking "Atome", you can purchase items or a service upfront by paying 0% interest over 3 instalments. Atome split the total bill into three equal and interest-free instalments.The first instalment will be paid at the time of your purchase, and the remaining two instalments every 30 days apart. Simply click the Atome payment option to apply. Terms & Conditions apply. Learn more.
• By clicking "Grab - Pay Now or Pay Later", you can purchase items or a service upfront Pay in 4 monthly instalments. Make a large bill smaller at checkout. Pay only 1/4 of the total bill today and get up to 1.2% back in GrabRewards points. Simply click the grab payment option to apply. Terms & Conditions apply. Learn more.
• All payment gateways we use are secure. We do not store your credit card details on our website.

ORDERS

• Orders are accepted 24/7. All prices quoted are in Singapore Dollars (SGD).
• Orders will be fulfilled within 3 business days. Orders placed after 1pm SGT will be fulfilled the following business day. Orders placed on Saturday or Sunday will be fulfilled the following business day.
• For shipping purposes, all customer details and address details must be written in ENGLISH.

When orders are packed and awaiting pick up, you will receive an email with a link and tracking number to track your delivery. Fulfilment and delivery times are indicative only and may vary during peak periods or circumstances beyond our control.

Singapore GST (Goods & Services Tax)

As of 1 Jan 2024, Singapore customers will be charged 9% GST for all items. Prices displayed on our website are displayed inclusive of Singapore GST. International customers will not have to pay Singapore GST so will save 9% off the displayed prices. Cart subtotals will be displayed excluding GST, with tax and shipping calculated during the checkout process.

SINGAPORE (LOCAL) DELIVERY:

FREE LOCAL DELIVERY FOR ORDERS OVER $50

Self collection is not available but you can purchase products directly from our TWO LIPS ION retail store B3-17 ION Orchard, or any Strip or Browhaus outlet.

We currently offer the following delivery methods within Singapore (excluding hotels, PO Boxes, airports or MINDEF camps):

Standard Delivery (Ninja) $4
Delivery in 3 - 5 business days. Tracking is available.

NINJA LOCAL DELIVERY TIMES & ESTIMATES:

- Delivery to home addresses will be between 9am – 10pm Monday to Saturday.
- Delivery to office addresses will be between 9am – 6pm Monday to Friday.

(Please Note: There is no option to choose delivery time slots with this service. There will be no deliveries on public holidays.)

1. You will receive a confirmation from TWO LIPS that your order has been collected for delivery.
2. Use the tracking number provided to visit the Ninja Van tracking page. Please subscribe to their tracking updates so you can provide additional instructions to Ninja Van in cases where you may not be home at time of delivery.
3. Ninja Van will attempt to deliver the parcel 3 times only. If for whatever reasons, Ninja has attempted 3 deliveries and still failed, Ninja Van will proceed to return the parcel to TWO LIPS.
   
   

INTERNATIONAL DELIVERY:

We currently offer the following delivery methods internationally:

DHL EXPRESS Shipping Price calculated at checkout
Delivery in 3 - 5 days. Tracking is available.
DHL handles delivery to your country and last-mile delivery is completed by DHL or a DHL partner courier service.

When orders are dispatched, you will receive an email with a link and tracking number to track your delivery.

*Min order totals to be eligible for FREE DELIVERY vary based on destination country. Additional customs duties, taxes and fees may be requested by your country's custom's department before your order is released for last-mile delivery.

Taiwan Customers

Due to new customers regulations in Taiwan you are required to download the EZWAY app and register you Taiwan mobile number so that you can authenticate clearance of your order with DHL and Taiwan customs. Learn More.

• Download EZWAY APP for Android
• Download EZWAY APP for Apple/iTunes

TEMPORARILY NOT SHIPPING TO THE FOLLOWING COUNTRIES

NO SHIPPING AVAILABLE DUE TO UPDATED CUSTOMS REQUIREMENTS

MINIMUM PURCHASE FOR FREE INTERNATIONAL SHIPPING:

*DUTIES, TAXES & OTHER FEES

International shipments may be subject to import taxes, duties or customs fees. These fees are the sole responsibility of the recipient and are specific to the destination country. Please be prepared to pay these fees when your package reaches the destination country. If the package is refused or returned to us, you will be responsible for any import taxes and/or return shipping costs incurred by TWO LIPS.

What’s the difference between duties and taxes?

When it comes to shipping, the terms 'duties' and 'taxes' can be easily confused.So first it's important to understand what they actually mean.

What are duties?

Customs duties are a type of tax on cross-border goods that are collected by customs as government revenue and to protect local industries.

What types of duties are there? Common examples include anti-dumping taxes, trade tariffs, export duties and excise duties. They're mostly in the form of import duties, which apply to goods entering a country.
Who pays duties? Most duties are paid by the importer. Export duties are paid by the exporter.

What are taxes?

They're government fees placed on purchased goods coming into a country (imported). Even though the goods have been purchased abroad, this consumption tax still applies and must be collected by customs when goods enter a country.

What types of taxes are there? Sales tax, value-added tax (VAT) and goods and services tax (GST) are practically the same thing, however the name and rate varies by country. Example tax rates can be 0%, 10%, 20% or more, depending on the country and product.

What are duties and taxes based on?

The amount of duties and taxes you need to pay for a shipment are determined by several factors:

Customs authorities use the product classification to apply relevant taxes, duties and any regulations.
The value of the goods, including freight and insurance fees, help customs to determine the duties and taxes and to clear your shipment.

Please review your country's customs and importation rules for more information about any applicable duties or taxes you may be liable for.

Contact us if you have further questions about international shipping.

PO & APO/FPO BOXES:

TWO L(I)PS does not ship to freight forwarding locations, hotels or PO Boxes.

LIABILITY FOR INCORRECT ADDRESS OR FAILURE TO PAY DUTIES/TAXES:

Delivering your orders to you quickly is our priority, but we cannot offer order refunds to customers who provide incorrect address information or fail to pay their country's customs duties and/or taxes (if applicable to their order).

RETURNS & MODIFYING ORDERS:

More information about our order policies can be found here.